Service terms

Who we are

Glassfront Web is a business name of Glassfront Web Inc., an Ontario corporation. “We” and “us” mean Glassfront Web Inc. “You” means the business we build the site for. We work only with clients buying a website for an existing business or a business they are setting up, and not for personal, family or household use.

The free preview

We may build you a free preview of a new homepage from public information about your business. A preview costs nothing and you don’t have to buy anything. It’s marked as a preview, it isn’t your official site, and it’s hidden from search engines. We delete it within 30 days, or sooner if you ask.

What’s included

• A website of up to 5 pages, built from your approved preview, with a layout that works on phones.
• Tap-to-call on every page, and a quote form that sends requests to your email.
• A tune-up of your Google Business Profile, done with you: we suggest the changes, and you make them in your own account.
• Connecting the site to your domain name. You pay your domain’s yearly renewal directly.
• 12 months of hosting and small edits, starting the day your site goes live (30 minutes a month: see below).

Online booking, more than 5 pages and other extra features are not included. Extra work is priced below and starts only after you agree to the written price. We don’t build online stores or take payments on your site.

Price and payment

The build fee is the amount stated in section 3 of your signed client agreement, in Canadian dollars, plus HST. Our introductory build fee is $849 until 10 sites are live; after that, it is $999 for new clients. You pay it once by card through a secure Stripe payment link after we both sign your client agreement. There’s no deposit and no long-term commitment: you pay once for the build, and the monthly plan after year one is optional.

When your site goes live

Your site goes live within 3 business days of your OK, counted from the day you approve your preview and pay. If we’re waiting on something from you, like photos or help connecting your domain, the clock pauses until we have it. If we miss that date for reasons on our side, we’ll tell you the new date the same day, and you can choose a full refund instead. The final written launch approval, timing pauses, exceptions and refund option in section 4 of your signed client agreement apply.

Refunds and cancelling before launch

Changed your mind before we start building? Tell us within 48 hours of paying and we’ll refund you in full. If we can’t get your site live as promised for reasons on our side, you can cancel and get a full refund. Once your site is live, the build fee isn’t refundable, but we’ll fix anything that doesn’t match your approved preview. We’ll issue refunds within 15 days.

Changes before launch

Two rounds of revisions are included, each up to 30 minutes of our work. One round is one combined list of changes, sent by email, within the approved design: wording, photos, colours, spacing and the like. Sending us your logo, photos and text doesn’t use a round. If we made a mistake, or missed something that was in your approved preview or in what’s included, we fix it free, without using a round or any of your edit time.

Small edits during the first 12 months

30 minutes of small edits are included in each month of service. Small edits are updates to the hours, prices, contact details, text and photos on the pages you already have, and one request can cover several changes (new holiday hours and two new photos, for example). Send them by email. Unused minutes don’t carry over to the next month. If a request would take more than the time left that month, we tell you what fits and give you a written price for the rest before we start. We keep a simple log of your rounds and minutes, and send it if you ask.

Extra work

At these prices plus HST: $50 for each extra block of up to 30 minutes (an extra round of revisions, or routine edits beyond the monthly time); $150 for one extra page in your existing layout, built from text and images you supply, including one round of revisions of up to 30 minutes. A new design direction, a custom feature or an integration gets its own fixed quote. We give you the total price in writing, and start paid extra work only after you agree to it in writing. If we’re replacing a website you already have, you tell us which of its pages, notices, forms and links to keep, change or retire, and the confirmations in your client agreement cover that content too.

After the first year

You choose. Keep hosting and the same 30 minutes of small edits a month for $29 a month plus HST, month to month, and cancel any time. Or take your site’s files and host them anywhere you like. There is no exit fee. The plan starts only if you choose it.

Your domain name

Your domain is registered in your business’s name, so it belongs to you. You pay the registrar’s yearly fee directly; it isn’t part of our price. We never need your passwords: we connect the domain with you, step by step.

Who owns what

• Once you’ve paid in full, we assign to you our copyright in the work we made just for your website: your text, your custom design and your logo files. Avid Tamimi, who builds your site, joins in that assignment for any rights he holds personally and waives his moral rights in that work, so you can change it freely. We’ll send you a signed copy of that assignment with your final receipt.
• Our reusable building blocks (templates, components and code we use across many sites) stay ours, and we give you a permanent, free licence to use them as part of your site.
• Parts made with AI tools pass to you with whatever rights exist in them. The law on that is still unsettled, so we can’t promise they’re protected by copyright.
• Fonts, stock images, open-source code and tools from other companies stay under their own licences, and we pass those on to you where we can.
• You keep owning everything you send us. You confirm that what you send us, and every claim you approve for your site, is true, isn’t misleading or defamatory, and doesn’t break anyone’s copyright, trademark or privacy rights. If someone makes a claim against us because of content you sent or approved, you’ll cover our reasonable costs of dealing with it, including reasonable legal fees. We’ll tell you about the claim promptly and let you help decide how it’s handled. This doesn’t cover anything we wrote or added without your approval.

Showing your site as an example

If you say yes when you pay, or later in writing, we may show screenshots of your live site, its name and logo, and a link to it in our portfolio and social posts. We won’t show photos or names of your staff or customers unless you tell us they’ve agreed, and we won’t quote you without your written OK of the exact words. You can ask us to remove your site at any time, and we’ll do it within 14 days.

Hosting and other services

We use trusted hosting, domain and email providers and keep your site running with reasonable care, but we can’t promise it will never go down, and we’re not responsible for outages or changes made by those providers. If something breaks, tell us and we’ll fix what’s in our control quickly.

What we promise

We’ll build your site with reasonable care and skill, and it will match the preview you approved and the features listed above. Everything on your site must be true, and we never invent reviews, testimonials, facts or numbers. If you ask for something we can’t publish, like an unsupported claim, invented reviews or material you don’t have permission to use, we’ll tell you and suggest something we can use instead.

Limits on our responsibility

As far as the law allows, our total responsibility for anything related to your website, whether for breach of contract, negligence or anything else, is limited to the greater of (a) the build fee stated in section 3 of your signed client agreement, excluding tax, or (b) the total fees you paid us, excluding tax, in the 12 months before the event giving rise to the claim. We’re not responsible for lost profits or other indirect losses. This limit also protects Avid Tamimi personally. This limit doesn’t apply to refunds we owe you, or to loss caused by our fraud, wilful misconduct or gross negligence. If you’re buying as an individual for personal, family or household use, nothing in these terms limits the rights you have under Ontario consumer protection law.

Privacy

How we handle personal information is explained in our privacy policy.

The law that applies

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Changes to these terms

We may update these terms. The version attached to your signed client agreement as Schedule A is the one that applies to your site, and later changes to this page don’t change it. For the monthly plan, we’ll email you at least 30 days before any change, and you can cancel or keep your current plan unchanged instead.

Moving these terms within our group

Neither of us may transfer this agreement without the other’s written OK, except that we may transfer it to a company that takes over the Glassfront Web business and takes on all our promises to you. We’ll tell you by email if that happens.

Contact

Questions about these terms: hello@glassfront.ca, or by mail at Glassfront Web Inc., 180-4936 Yonge Street, Toronto, Ontario M2N 6S3.

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