Privacy policy

Who we are

Glassfront Web is a business name of Glassfront Web Inc., an Ontario corporation. Glassfront Web Inc. is responsible for the personal information described here. Our privacy contact is Avid Tamimi, who you can reach at privacy@glassfront.ca, or by mail at Glassfront Web Inc., 180-4936 Yonge Street, Toronto, Ontario M2N 6S3.

What we collect

When you ask for a call-back

The form on our home page asks for your business name and phone number, and lets you add your name, email, current website and a note. We use these details to call you back about your website, and to send you a preview by email if you ask for one.

When we look up local businesses

We find businesses through public business records, such as the City of Toronto’s open business-licence data, and through their own websites. From the public record we keep the business’s name, type of business, city and licence number. We take contact details only from the business’s own website: its phone number, and its email address only if the business publishes one there. When we save an email address, we also save the page it was published on, the date and a screenshot of that page, so we can show it was published. This is business contact information, used only to contact the business about its website. Contains information licensed under the Open Government Licence – Toronto.

When you talk or write to us

We keep short notes from our calls and the emails we exchange, so we remember what you asked for and when to follow up.

When you become a client

To build your site we use the logo, photos and text you send us. Payments are handled by Stripe: we see your name, email, the amount and whether the payment went through, but never your full card number.

Free previews

If we build you a free preview, we record whether you asked us to take it down or to stop hearing from us. We delete previews within 30 days, or sooner if you ask.

On this website

This site uses no cookies, no analytics and no advertising trackers. Like every website host, our hosting providers keep basic technical logs, such as IP addresses and browser types, to keep the site running and secure.

A few things on our pages happen only in your browser. If you switch between the light and dark themes, or pause the animation, your browser remembers that choice on your device, in its local storage; it isn’t sent to us, and you can clear it in your browser’s settings. The measurements in “This page is the work” are worked out on your device and aren’t sent anywhere. The business name you type into the sketch builder stays in your browser: if you then choose “Get your free preview”, it’s copied into the call-back form, and it’s sent to us only if you send that form.

How we use it

• To call or email you about your website, a preview or a request you made.
• To build, host and update your website if you become a client.
• To send invoices and keep the records Canadian tax law requires.
• To honour requests to stop contacting you.

We don’t sell personal information. Apart from the uses above, the only other use is showing your finished site as an example, and only if you say yes (see our terms). We crop out people’s photos and names unless you tell us they’ve agreed.

Software and AI tools

We use software tools, including AI assistants, to research public business information, build previews and draft messages. A person reviews every email before it’s sent. We don’t put payment details or sensitive personal information into these tools.

Who else sees it

Only the service providers we use to run the business, and only what they need to do their job:

• Base44, which hosts this website and stores call-back requests, our list of businesses to contact, and our notes.
• Google Workspace, our email provider, for the messages we exchange with you.
• Stripe, to take payments.
• Cloudflare, for hosting websites and relaying contact-form messages to the businesses they’re meant for.
• Anthropic (Claude) and the AI built into Base44, which receive public business details to research businesses, build previews and draft messages.

Some of these providers store or process information outside Canada, including in the United States. Information held there may be accessible to the courts and authorities of that country. We may also disclose information when the law requires it.

Phone calls and emails

If you unsubscribe or ask us not to call, we add you to our do-not-contact list right away and keep that record as proof for at least 3 years and 14 days. Avid calls only between 9:00 a.m. and 9:30 p.m. on weekdays and 10:00 a.m. and 6:00 p.m. on weekends, your local time, and always says who he is and why he’s calling. Every marketing email we send says who we are, gives our mailing address and tells you how to stop hearing from us: reply “unsubscribe” or email privacy@glassfront.ca. We honour it right away, and never later than 10 business days.

How long we keep it

• Free previews: deleted within 30 days, or sooner if you ask.
• Call-back requests and call notes: only as long as we need them to follow up or serve you. We review our records at least once a year and delete what we no longer need.
• Businesses we contacted but didn’t work with: we delete their details 12 months after our last contact. If they asked us to stop, or their website says no unsolicited email, we keep a short do-not-contact entry (their email address, website or phone number, and the date) so we respect their choice. We also keep the email proof described next.
• Proof of where we found a business’s email address (the business’s name and website, the page’s address, the date we found it, the date we last emailed and a screenshot of that page): 3 years after our last email to that business, so we can show why we were allowed to write. Then we delete it.
• Invoices and payment records: at least 6 years, as Canadian tax law requires.
• Do-not-call and unsubscribe requests: as long as needed to honour them.

How we protect it

Our records are kept in accounts protected by passwords and two-step sign-in, and only Avid has access to them. We collect only what we need, and we delete what we no longer need. If a breach of our safeguards could put you at real risk of significant harm, we’ll tell you and the Privacy Commissioner of Canada as soon as we can, and we keep a record of every breach.

Your choices and rights

You can ask to see the personal information we hold about you, to correct it, or to delete it. You can also withdraw your consent to being contacted at any time. Email privacy@glassfront.ca and we’ll answer within 30 days. We may need to confirm who you are first, and we may keep what the law requires us to keep.

Questions and complaints

Please contact us first at privacy@glassfront.ca and we’ll try to fix it. If you’re not satisfied, you can complain to the Office of the Privacy Commissioner of Canada.

Changes to this policy

If we change how we handle personal information, we’ll update this page and the date at the top.

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